Our Core Values
At Next Level Hair Design, we are more than a salon — we are a family of professionals dedicated to helping you feel confident, inside and out. We know life comes with challenges, and our purpose is to create a positive, uplifting experience through compassion and expert artistry. Relationships are built on honesty, trust, and confidence, and we live by those values every day. Our Core Values are not just words — they guide every decision we make. They are the foundation of our culture, our standards, and how we treat our guests. To us, our values and the relationships we build are sacred.
1.
Guests are Family
We are obsessed with providing an amazing experience for our guests. We live by our value of “Guest First”. Our overarching goal is to exceed our guests' expectations and treat them as a beloved member of our family.
2.
Accountability
We take our profession seriously, and as a result, each team member holds each other accountable to perform at the highest level of character, conduct, and ethics. We hold ourselves to the highest level of professionalism and accountability to our valued guests.
3.
Manifest Creativity
Our skilled craft is one of limitless creativity while balancing the complexities of hair chemistry. Our artists meld creativity and the professional knowledge of the science of hair. Collectively, our team works together to achieve something just as unique and beautiful as each of our guests.
4.
Express Gratitude
You have many choices in how you spend your money, use your valuable time, and decide who to support. We hope you'll choose us wholeheartedly. That's why every interaction, whether by phone or in person, will be met with the utmost respect, appreciation, and gratitude.
5.
Extraordinary Pride
Service extends beyond just greetings and outcomes; it encompasses the comfort of our guests. We pride in our rigorous cleaning and maintenance routine, guaranteeing a safe environment.
6.
Collaboratively
We have a vested interest in the complete satisfaction of every guest who visits us. We work collectively, sharing knowledge, insight, and encouraging each other to be the very best version of ourselves we can be on both a professional and personal level. Individually, we face challenges; however, collectively as a team, we will overcome adversities.
7.
Continuing Education
We aim for excellence in all areas our business and lives, believing that professional and personal growth lead to ultimate success. The key difference between the good and the great is the commitment to continuous improvement. We are dedicated to ongoing education and enhancement to reach the highest standards of excellence.
8.
Integrity
If you aspire for excellence, a key principle in life is to always do the right thing even when no one is watching. We live by this principle and will honor our commitments to the team, our guests, and our community. We have virtue and will not waver from our principles and values.
9.
Excellence is the Standard
We believe the way you do one thing is the way you do everything. We strive for excellence not just within our company but also in how we live our lives. We hold ourselves and our team to the highest standards of performance and professionalism. We strive to not only achieve goals but far exceed them, pushing ourselves to the ultimate level of excellence.
10.
Consistency
Whether it’s a guest’s first or hundredth time visiting, they will consistently receive outstanding treatment and service. Our goal is to exceed the customer’s expectations with every interaction, taking their experience to the next level.