CANCELLATION POLICY

Appointments are as important to us as they are to you.  Your appointment is reserved especially for you however we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24-hour notice for cancellations.

Without the support of our valued clients we would not be able to confidently stand behind our policy. It is unfortunate that such a policy exists.  We feel strongly that the guests who visit us repeatedly, respect our artists and their fellow clients.

Our artists earn their income through commission making it their goal to have a client in their chair at all times.  If a client is a no show or cancels at the last minute this gives little to no opportunity to schedule another client.  This is not only unfair to the artists but also other clients looking to make appointments for services. 

If you need to cancel your appointment please notify us within a minimum of 24 hours of your scheduled appointment.  Any appointment(s) that is canceled less than 24 hours of the scheduled time are subject to a cancellation fee of 50% of all scheduled service(s).  Any appointments that are ‘no show’ will be subject to 100% of all the scheduled service(s).

Note: Cancellation notices must be given 30 days in advance for offsite and/or specialty services.

We understand that unforeseen circumstances happen, and we will do our best to accommodate these occasions with grace. 

Thank you for your understanding!

 

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